Technical Service
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
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Industry-specific CRM / ERP and business management
Technical Service Custom Software
Enterprise software solutions for Technical Service, built around your team, workflow and reporting needs and managed from one centre.
06Technical Service
8Recommended module architecture
Recommended module architecture
Technical Service — Recommended module architecture
Modules selected for your needs work together on shared customer, product, finance and operations data.Work Orders
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Maintenance Planning
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Warranty
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Routes & Location
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Mobile Forms
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Customer Portal
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Notifications
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Sarman 360 screen experience
See the screens your team will use.
Access data securely anywhere through desktop, tablet and mobile-friendly interfaces.
Real Sarman 360 screenTechnical Service
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Real Sarman 360 screenWork Orders
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Real Sarman 360 screenMaintenance Planning
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Real Sarman 360 screenWarranty
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Real Sarman 360 screenRoutes & Location
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Real Sarman 360 screenMobile Forms
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Real Sarman 360 screenCustomer Portal
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Real Sarman 360 screenNotifications
Modules work on the same data; each record is created once and moves through the relevant teams and processes.
Industry workflow
Move seamlessly from record to management.
Technical Service · Service · Maintenance · Warranty · Field TeamsTechnical Service
Create the record
Start the customer, product, request or work record in the central system.
Work Orders
Plan and assign
Set responsible teams, deadlines, approvals and priorities.
Maintenance Planning
Run operations
Office and field teams update the same record.
Warranty
Measure and improve
Monitor performance, costs and bottlenecks with live reports.
Integration capability
Works with the systems you already use.
✓ E-Invoice and E-Archive✓ Online payments and 3D Secure✓ SMS and notification services✓ Cargo and delivery systems✓ Banking and payment services✓ Custom API connections
APIERPCRMWEBTangible management results
Technical Service · Tangible management results
Reduce repeated data entry and operational errors.
Make authority, approvals and responsibilities visible.
Track processes with real-time reports.
Expand modules and integrations as needs grow.
Let’s analyse your industry together